Overview
Improve your company communication – internally between colleagues, and externally with customers. How, you ask? By integrating your telephony solution with your collaboration platform, you’ll get access to all the essential tools in one place.
With your telephony in Microsoft Teams, it’s super-easy to keep in touch – even across national borders! You can call, chat, and transfer calls between colleagues free of charge, and communicate with everyone else at affordable rates.
Don’t switch between apps. Integrate instead.
Gone are the days when you had to use another app or your mobile to make an outbound call. Now, you can call out directly within Teams, and it’s all thanks to the integration. Get access to all Flow features by integrating with Microsoft Teams. Control your PBX and call out to anyone in the world in an easy-to-use interface within the Teams ecosystem. All in one environment – it’s a truly seamless experience.
Integration features
Get notified of incoming calls in Teams
Accept calls and use Teams to control call handling such as transferring and receiving calls to your fixed number.Decide which number to show
Users can control Flow’s caller ID masking within Teams, meaning that the user decides which number to display when calling out (fixed office number, mobile number or company switchboard number).Call all of your contacts – Teams or not
All your contacts are pulled from Outlook Exchange so you can call them directly on their mobile or fixed number – whether they use Microsoft Teams or not.One client to answer and handle inbound PBX calls
Since an inbound call won’t ring on both clients, your employees can decide what works best for them. This allows for gradual adoption of Teams while maintaining the required customer service levels.Complete control of the PBX
Users can control their Flow profiles directly within Teams, access incoming call lists, recordings, look-up, and voicemails.How to setup the integration
- Check that your Microsoft License allows telephony integration.
- You will also need either a Phone System add-on (for E-licenses) or a Business Voice add-on from Microsoft.
- Your Flow Retailer will configure the PBX to establish direct routing with Microsoft 365. When that’s done, we’ll send you the phone numbers.
- Now, all you need to do is to configure the users in Microsoft 365 and in the Flow Admin Portal.
- All done! Your telephony solution is now connected to the users and phone numbers in the system.